Generic Questions
How do I correct the stock of a product?
You can rectify the stock of a product either via Goods Received or Goods Issue. With inventory transactions you can create, edit and view the stock of the product. You can also manage your stock by using the manage serial and batch option available ...
Can I get a consolidated report for all my stores?
Yes, Consolidated reports for all your stores are available and can be viewed as Dashboards or Reports in Tagrain. Dashboards give a graphical and a consolidated view of the performance. The Dashboards give overview information about Customers, ...
Can I have a single login for all my stores?
Yes, you can have Single login for all stores. You can create roles and assign roles to users under Setup > User Management. A user can be configured to have access to all stores.
Can I delete a Customer Group?
The application allows you to delete a Customer Group only if there are no Customers defined under that Customer Group. However, if there are Customer defined under a Customer Group, you will not be able to delete it.
Can I specify tax to apply to a specific group of customers?
Yes, you can specify tax to apply to a specific group of customers.
How do you take care of maintenance downtime?
Maintenance Downtime schedule is published on the Tagrain site, you will be notified about any scheduled downtime well in advance, to avoid any business disruptions.
How does Tagrain ensure anytime, anywhere access?
Tagrain is a cloud-based retail application hosted on highly secure, high availability servers in Microsoft Azure Data Centers. The servers are constantly monitored. Tagrain is accessible using a browser connected to the Internet.
How do I restrict my employee to access data in Tagrain?
You can create user roles for your employees based on the access level required by them to perform their daily assigned tasks. You can navigate to: Home > Setup > User Management > Roles to create roles based on the task and access levels you want to ...
What is the Tagrain Privacy Policy and where can I find it?
Tagrain Privacy Policy can be found on: https://tagrain.com page. Navigate to the page footer where you can find the Copyright Information along with the Privacy Policy and Cookie Policy links.
Where is my data stored in Tagrain and is it safe?
Your data is safe on Tagrain servers. It is stored in highly secure, high availability servers in Microsoft Azure Data Centers.
How much does a Tagrain subscription cost?
Tagrain subscription cost depends on the following factors: -- Billing frequency - Annual or Monthly -- Subscription price of the selected plugin -- Number of stores in your environment -- Number of licences purchased Plugins in Tagrain are either ...
Is there any contract or any lock-in period?
No, the subscription billing cycle will determine the minimum duration of the subscription. The subscription can be either paid monthly or annually. Monthly Plan: The billing cycle is a 30 day cycle at which Tagrain invoices your plan's fees. You ...
How much does it cost to switch to Tagrain?
As a retailer, you may sign up for a Tagrain 14-day trial version to begin with before you switch to a regular subscribed version. Upon completion of the Trial period, you have the choice to convert your Edition to a COMMUNITY edition or an ...
Can sale and sale refund can be combined into a single transaction?
No, the application does not allow you to combine sale and sale refund in the same transaction.
After purchasing a Tagrain subscription, what will happen to my data that was collected in the trial period?
At the end of the 14 Day trial period, you are given the option to either opt for a free COMMUNITY edition OR become a paid subscriber of the ENTERPRISE Edition. In either case, your trial account will become your permanent account and you will have ...
After the trial period, if I decide to purchase your subscription, will I have to start afresh?
At the end of the 14 Day trial period, you can continue with the same account by subscribing. You will have the choice to either opt for a free COMMUNITY edition OR become a paid subscriber of the ENTERPRISE Edition. You will have the option to ...
How many days do I get to evaluate Tagrain?
You will get 14 days to evaluate Tagrain. On your computer, open your favourite web browser and navigate to the Tagrain website. On the Website click the START A FREE TRIAL button. This will take you to a signup page where you can sign up for a 14 ...
Which Tagrain edition is available for evaluation?
Tagrain is available in two editions COMMUNITY and ENTERPRISE. To help you understand the application better, the ENTERPRISE Edition is made available as a 14 Day Trial. The evaluation version allows you to pick a business type, closest to your ...
Does Tagrain work in my Country? How about Currency and Tax Regulations?
Yes, Tagrain is a cloud based application globally accessible via an internet connection. Tagrain automatically detects your country, currency, and the applicable taxation. You can always set up additional taxes as per your requirement from the ...
Can I evaluate Tagrain before buying?
Yes, you can start by signing up for a 14-Day no-obligation trial. The evaluation version allows you to pick a business type, closest to your business from different retail verticals. As per the vertical selected it will have a few plugins ...
How can Tagrain help with my retail business?
Tagrain helps to expand your business horizons by reducing IT infrastructure costs. Tagrain is a cloud based application that provides a stable, scalable, intuitive, and secure online retail environment, without having to worry about backups / ...
How long does it take to set up Tagrain?
Tagrain is a cloud based application and is available in 2 editions – COMMUNITY and ENTERPRISE. Getting started with Tagrain is a process as easy as the ABC. On your computer, open your favourite web browser and navigate to the Tagrain website. On ...
How can I subscribe to a plugin?
You can subscribe to a plugin from the Purchase Subscription screen. You can approach this screen either for the Plugins screen or from the Manage Account section. From Plugins Screen: If you are coming from the Plugins screen, you need to click on ...
Why should I switch to Tagrain and what are its benefits?
Tagrain is an easy-to-use, feature-rich retail solution for forward looking retailers. Tagrain is built by a team with over 20 years of experience in building retail applications. You can start with a 14-day free trial offer to familiarize yourself ...
Can I use Tagrain POS if I have multiple retail stores?
Yes, you can use Tagrain if you have multiple retail stores. You can become a paid subscriber of the ENTERPRISE Edition that allows you to increase the number of Stores and POS terminals as per your business requirement. Enterprise Edition is best ...
Can you give more details on how we can get started?
You can start with a 14-day free trial offer to familiarize yourself with the application. The application comes with demo data for many different verticals. Select the one that is most appropriate for your business and get started. Once you are ...
How can I start using Tagrain?
Tagrain is a cloud-based retail application best suited for forward-looking retailers. You can start with a 14-day free trial, create your stores, cash registers, and start selling. Visit tagrain.com and get started. Once you have enjoyed and ...
What is the difference between a Tagrain Invoice and Tagrain Receipt?
When using Tagrain you may encounter a Tagrain Invoice or a Tagrain Receipt. A Tagrain invoice is a bill for payment made in a transaction. A Tagrain receipt is an acknowledgement stating that the payment has been received. It is proof that the ...
Can I update my credit card information in Tagrain?
Yes, Tagrain allows you to update your credit card information with ease. You can achieve this from under the Subscription Screen by clicking on the Manage Card button.
Can I switch my Tagrain edition from Community to Enterprise?
Yes, you can switch your Tagrain edition from Community to Enterprise. Community Edition This edition being lighter is best suited for forward looking small retailers having a single store single POS setup. It is FREE for life and comes with some ...
Can I swap one plugin with another of the same price?
No, you cannot swap one plugin with another of the same price. Two plugins, despite the same price, offer different complementary features and functionality. Once a plugin is deactivated all the features and functionality that were added to the ...
How long will my plugin data be kept after deactivation?
As long as the date on which you clicked the ‘deactivate’ button is BEFORE the current subscription renewal date, the data pertaining to this plugin will be retained. After that the data pertaining to this plugin is deleted, the only exception being ...
Can I activate a plugin again?
Yes, you can always choose to reactivate a plugin. However, there are 2 possible scenarios here. Scenario 1: Your reactivation date is BEFORE the end of your current billing cycle. In this case, you just need to click the activate button on the ...
How to activate a plugin?
You can activate a plugin from the Purchase Subscription screen. You can approach this screen either for the Plugins screen or from the Manage Account section. From the Plugins Screen: If you are coming from the Plugins screen, you need to click on ...
Will a plugin deactivation affect my existing subscription?
Yes, deactivating a plugin will reduce your subscription amount for your next billing cycle. The reduction in amount will depend upon your choice of edition, number of plugin licences, and the billing cycle that you have opted for. The Cart Details ...
What happens to the data after a plugin is deactivated?
A plugin can be deactivated from the Purchase Subscription screen. Once a plugin is deactivated all the features and functionality that were added to the application upon plugin activation are removed. However, the data pertaining to the plugin is ...
How to deactivate a plugin?
A plugin can be deactivated from the Purchase Subscription screen. You can approach this screen either for the Plugins Screen by navigating to Home > Plugins or from the Manage Account Section when upgrading your existing Tagrain account. If you are ...
Can I deactivate a plugin?
Yes, you can always deactivate a plugin from the Purchase Subscription screen. You can approach this screen either for the Plugins screen or from the Manage Account section. If you are coming from the Plugins screen, you need to click on the ...
Does a plugin affect my existing data?
The plugin is a software module that seamlessly integrates with Tagrain and allows you to extend the capabilities of your existing Tagrain edition. It will only complement your existing data, by adding new features and functionality to the ...
How can I subscribe to a plugin?
You can subscribe to a plugin from the Purchase Subscription screen. You can approach this screen either for the Plugins screen or from the Manage Account section. From Plugins Screen: If you are coming from the Plugins screen, you need to click on ...
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