Scan and Order Plugin
Can I place multiple orders from the same table?
Yes, you can place multiple orders from the same table. Each order reflects as a separate suspended transaction under Recent Sales. Upon order fulfillment, when you click the [...] under the Action column and select Bill Table # all the suspended ...
How will I know if a new order has been placed?
When a new Table Order is placed, you will see a pop up for the new order in the notification section on the Web Register. A corresponding entry for the new order is recorded under Recent Sales as a Suspended Transaction. Plugins in Tagrain are ...
What product types can be ordered online using the scan and order plugin?
The Scan and Order Plugin allows customers to use their mobile phones to scan a QR code at their table or seat to place an order. Using the scan feature they can place an order for the following product types: -- Combo Items -- Menu Items -- ...
Can I generate a QR Code for a Takeaway Table?
The application does NOT allow you to generate a QR Code for a table marked as a Takeaway table. Even if you attempt to enable QR Ordering for a Takeaway table the application will generate an error message pop up stating that QR Ordering is not ...
Do I have to pay an extra amount in order to generate a QR code?
The Scan and Order Plugin is license based. This means the amount you pay depends on the number of QR Codes that you generate for your table(s). So if you intend to expand your cafe or restaurant business and add new tables, you will have to pay an ...
As a customer, do I need to register myself to place an order?
Yes, when you tap on the Place Order button to place an order, a customer registration pop up screen appears. This screen prompts you to specify your details like your name, email, and phone number. This actually helps the cafe / restaurant deliver ...
Can I see the total value of the food items ordered?
Yes, you can see the total value of the food items ordered on the My Cart screen. It also lets you see the customisations made to the food Item along with the corresponding increase or decrease in price. You can tap on the View Cart popup that ...
I have configured my Scan and Order plugin but still my customers are getting the "Table Not Found" error?
Your customers may encounter an Table Not Found error if the Table for which you have generated the QR Code is not marked as Active. To prevent this error from reoccurring, you can navigate to Home > Setup > Store Management, expand the Tables ...
My customers are getting an error "Table Not Found". How do I fix it?
Your customers may encounter an Table Not Found error if the Table for which you have generated the QR Code is not marked as Active. To prevent this error from reoccurring, you can navigate to Home > Setup > Store Management, expand the Tables ...
Can I brand the landing page of my Scan & Pay app?
Once the Scan and Order Plugin is activated, an additional Scan and Order Button appears on the Application Settings page. You can click on this Scan and Order button to open the Scan and Order Settings page. All the settings pertaining to the mobile ...
How many QR codes does the application allow?
The Scan and Order Plugin does not restrict you to create QR codes. Using the Table accordion, under Store Management, you can create as many QR Codes as you want. However, you need to keep in mind that since the Scan and Order Plugin is license ...
How do I create the QR code in Tagrain?
Once you have activated the Scan and Order Plugin you can navigate to Home > Setup > Store Management to open the Store Master Data Screen. Click the Edit symbol next to your store under which you intend to modify the tables. Expand the Tables ...
Does a user require special permission to work with the scan and order plugin?
No. To be able to use the Scan and Order plugin features you do not require any special permission or priviledge. If you have access to the Web Register, you are good. You can always navigate to Home > Setup > User Management > Roles to check the ...
What all product types can I order using the scan and order plugin?
The Scan and Order Plugin allows customers to use their mobile phones to scan a QR code at their table or seat to place an order. Using the scan feature they can place an order for the following product types: -- Combo Items -- Menu Items -- ...
How long will my Scan and Order plugin data be kept after deactivation?
As long as the date on which you clicked the ‘deactivate’ button is BEFORE the current subscription renewal date, the data pertaining to the Scan and Order plugin will be retained. After that the data pertaining to this plugin is deleted, the only ...
How to activate the Scan and Order plugin?
You can activate the Scan and Order plugin from the Purchase Subscription screen. You can approach this screen either for the Plugins screen or from the Manage Account section. From the Plugins Screen: If you are coming from the Plugins screen, you ...
Can I activate the Scan and Order plugin again?
Yes, you can always choose to reactivate the Scan and Order plugin. However, there are 2 possible scenarios here. Scenario 1: Your reactivation date is BEFORE the end of your current billing cycle. In this case, you just need to click the activate ...
Will the Scan and Order plugin deactivation affect my existing subscription?
Yes, deactivating the Scan and Order plugin will reduce your subscription amount for your next billing cycle. The reduction in amount will depend upon your choice of edition, number of plugin licences, and the billing cycle that you have opted for. ...
What happens to the data after the Scan and Order plugin is deactivated?
The Scan and Order plugin can be deactivated from the Purchase Subscription screen. Once a plugin is deactivated all the features and functionality that were added to the application upon plugin activation are removed. However, the data pertaining to ...
How to deactivate the Scan and Order plugin?
The Scan and Order plugin can be deactivated from the Purchase Subscription screen. You can approach this screen either for the Plugins Screen by navigating to Home > Plugins or from the Manage Account Section when upgrading your existing Tagrain ...
Can I deactivate the Scan and Order plugin?
Yes, you can always deactivate the Scan and Order plugin from the Purchase Subscription screen. You can approach this screen either for the Plugins screen or from the Manage Account section. If you are coming from the Plugins screen, you need to ...
Does the Scan and Order plugin affect my existing data?
The Scan and Order plugin is a software module that seamlessly integrates with Tagrain and allows you to extend the capabilities of your existing Tagrain edition. It will only complement your existing data, by adding new features and functionality to ...
How can I subscribe to the Scan and Order plugin?
You can subscribe to the Scan and Order plugin from the Purchase Subscription screen. You can approach this screen either for the Plugins screen or from the Manage Account section. From Plugins Screen: If you are coming from the Plugins screen, you ...